Transport OTIF +9 pts
Challenge
Delivery reliability varied by lane and carrier, with no consistent performance management.
Approach
We introduced performance scorecards, rebid lanes with objective criteria, and reinforced service-level tracking.
Impact
- ◆Carrier RFQ with objective scorecards
- ◆OTIF improved from 86% to 95%
- ◆Cost-to-serve decreased 7%